/* V14.2.1 – Hộp thư CSKH, sáng/tối theo theme */
.tg-support-shell{padding-block:30px 65px;max-width:1200px;margin:auto}
.tg-support-heading{padding:22px 25px;border:1px solid var(--line,#775e3a);border-radius:18px;background:var(--surface,#151c29);margin-bottom:24px}
.tg-support-heading>span{color:var(--gold,#dfb56c);font-size:.78rem;font-weight:750;letter-spacing:.15em}
.tg-support-heading h1{margin:8px 0 3px;color:var(--gold,#edc47a);font-size:clamp(1.5rem,3vw,2.3rem)}
.tg-support-heading p{margin:0 0 16px;color:var(--muted,#b8b6bc)}
.tg-support-links,.tg-support-panel-heading,.tg-support-staff-row,.tg-support-staff-actions{display:flex;gap:10px;align-items:center;justify-content:space-between;flex-wrap:wrap}
.tg-support-panel{padding:23px;border:1px solid var(--line,#775e3a);border-radius:16px;background:var(--surface,#151c29);margin-bottom:20px}
.tg-support-panel h2{color:var(--gold,#edc47a);margin:0 0 15px}
.tg-support-panel h3{margin:24px 0 10px}
.tg-support-form{display:grid;gap:13px;margin:16px 0}
.tg-support-form label{display:grid;gap:7px;font-weight:600}
.tg-support-form input,.tg-support-form textarea,.tg-support-form select{box-sizing:border-box;width:100%;font:inherit;background:var(--surface2,#202a39);color:var(--white,#f5eeda);padding:12px;border:1px solid var(--line,#67563f);border-radius:10px;outline-offset:2px}
.tg-support-form .gold-btn{justify-self:start}
.tg-support-columns{display:grid;grid-template-columns:minmax(230px,1fr) minmax(0,1.65fr);gap:17px;margin-top:14px}
.tg-support-ticket-list{display:grid;align-content:start;gap:9px;max-height:680px;overflow:auto}
.tg-support-ticket{font:inherit;text-align:left;width:100%;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px;border:1px solid var(--line,#5e554a);border-radius:11px;background:var(--surface2,#202a39);color:var(--white,#f8f2e6)}
.tg-support-ticket.selected{border-color:var(--gold,#ddaf60);box-shadow:0 0 0 1px var(--gold,#ddaf60)}
.tg-support-ticket span:first-child{display:grid;gap:5px;min-width:0}
.tg-support-ticket strong{overflow-wrap:anywhere}
.tg-support-ticket small,.tg-support-staff small{color:var(--muted,#c5bbad)}
.tg-support-count{font-size:.74rem;white-space:nowrap;color:var(--gold,#e6bd77)}
.tg-support-conversation{min-width:0;border:1px solid var(--line,#695d51);padding:15px;border-radius:11px}
.tg-support-thread h2{overflow-wrap:anywhere}
.tg-support-sub{font-size:.85rem;color:var(--muted,#bbb);margin-bottom:18px}
.tg-support-bubble{padding:12px 14px;border:1px solid var(--line,#67543e);border-radius:12px;margin-bottom:10px;overflow-wrap:anywhere;background:var(--surface2,#202a39)}
.tg-support-bubble.staff{border-left:3px solid var(--gold,#e0b978)}
.tg-support-bubble p{margin:8px 0 0;white-space:pre-wrap;line-height:1.55}
.tg-support-bubble time{display:block;font-size:.75rem;color:var(--muted,#bab2a7);margin-top:4px}
.tg-support-empty{padding:30px 12px;color:var(--muted,#bbb)}
.tg-support-status{min-height:1.4em;color:var(--gold,#e4bd70)}
.tg-support-staff{display:grid;gap:10px;margin:14px 0}
.tg-support-staff-row{padding:13px;border:1px solid var(--line,#615447);border-radius:12px}
.tg-support-staff-row>span{display:grid;gap:4px}
.tg-support-identity{padding:12px 16px;border-radius:11px;border:1px solid var(--gold,#aa8959);margin-bottom:18px}
.tg-support-login-link{display:inline-block;text-decoration:none}
@media(max-width:700px){.tg-support-shell{padding-block:16px 35px}.tg-support-heading,.tg-support-panel{padding:15px}.tg-support-columns{grid-template-columns:1fr}.tg-support-ticket-list{max-height:300px}.tg-support-form .gold-btn{justify-self:stretch}}

/* V14.4 – Tên quản trị nổi bật và nút xóa thư chỉ trong hộp thư admin */
.tg-support-thread-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}
.tg-support-thread-heading h2{margin:0;flex:1;min-width:200px}
.tg-support-delete{background:transparent;border:1px solid #b46c67;color:#e79b96;border-radius:9px;padding:9px 12px;font:inherit;font-size:.83rem;cursor:pointer;white-space:nowrap}
.tg-support-delete:hover{background:#602e32;color:#fff}
.tg-support-delete:disabled{opacity:.5;cursor:wait}
.tg-support-author{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.tg-support-bubble.tg-support-admin-reply{border:1px solid var(--gold,#d9b270);background:linear-gradient(110deg,rgba(202,150,60,.14),var(--surface2,#1b2532));box-shadow:inset 3px 0 0 var(--gold,#e1b770)}
.tg-support-admin-reply .tg-support-author>strong{color:var(--gold,#f0c677);font-size:1.05rem}
.tg-support-admin-badge,.tg-support-agent-badge{border-radius:99px;font-size:.68rem;font-weight:750;letter-spacing:.025em;padding:3px 9px;white-space:nowrap}
.tg-support-admin-badge{background:var(--gold,#e3b76b);color:#201507}
.tg-support-agent-badge{background:var(--surface,#132031);border:1px solid var(--line,#6a5945);color:var(--muted,#ccc)}