/* V14.5 – Trung tâm CSKH: trạng thái / phân công / mẫu / thông báo / thống kê */
.tg-v145-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:16px 0 24px}
.tg-v145-stats>div{padding:16px;border:1px solid var(--line,#68543a);border-radius:13px;background:linear-gradient(135deg,rgba(213,166,88,.10),var(--surface,#162231));min-width:0}
.tg-v145-stats small{display:block;color:var(--muted,#b5b6bc);font-weight:700;font-size:.78rem;margin-bottom:6px}
.tg-v145-stats strong{display:block;color:var(--gold,#e8bf78);font-size:clamp(1.15rem,2.3vw,1.7rem);overflow-wrap:anywhere}
.tg-v145-filters{display:grid;grid-template-columns:minmax(130px,.7fr) minmax(200px,1.4fr) minmax(150px,.7fr);align-items:end;gap:12px;margin:16px 0 4px}
.tg-v145-filters label,.tg-v145-ticket-controls label{display:grid;gap:7px;font-size:.86rem;font-weight:650;color:var(--muted,#c7bca8)}
.tg-v145-filters input[type=search],.tg-v145-filters select,.tg-v145-ticket-controls select{width:100%;min-width:0;border-radius:10px;padding:10px 12px;color:var(--text,var(--white,#eee));background:var(--surface2,#1a2738);border:1px solid var(--line,#675439);box-sizing:border-box;font:inherit}
.tg-v145-inline{display:flex!important;align-items:center;gap:9px!important;cursor:pointer;min-height:43px}
.tg-v145-inline input[type=checkbox]{width:17px!important;height:17px!important;flex:none;accent-color:var(--gold,#dfb571);margin:0}
.tg-v145-hint{font-size:.83rem;color:var(--muted,#c7c1b5);line-height:1.55}
.tg-v145-tag{font-size:.74rem;display:inline-block;color:var(--text,#e6dfd6);background:var(--surface,#152030);border:1px solid var(--line,#5e4b36);border-radius:999px;padding:2px 8px;margin:3px 2px 2px 0;white-space:nowrap}
.tg-v145-pending{border-color:#c58a5b;color:#edbe84}
.tg-v145-in_progress{border-color:#7aaee0;color:#a7d3f6}
.tg-v145-replied{border-color:#77b98a;color:#b4e0b7}
.tg-v145-completed{border-color:#9da2ac;color:var(--muted,#d2d4d9)}
.tg-v145-ticket-manage{padding:13px 15px;border:1px solid var(--line,#67543e);background:var(--surface2,#202a39);border-radius:12px;margin:15px 0}
.tg-v145-ticket-manage h3{margin:0 0 10px;font-size:1rem;color:var(--gold,#e8bf78)}
.tg-v145-ticket-controls{display:flex;flex-wrap:wrap;align-items:end;gap:10px;margin:12px 0}
.tg-v145-ticket-controls>label{flex:1;min-width:200px}
.tg-v145-ticket-controls>button{min-height:42px;max-width:100%}
.tg-v145-ticket-controls button:disabled{opacity:.5;cursor:not-allowed}
.tg-v145-template-section details>summary{cursor:pointer;color:var(--gold,#edbd6d);display:flex;flex-wrap:wrap;gap:8px;align-items:center;justify-content:space-between;list-style:none}
.tg-v145-template-section details>summary::-webkit-details-marker{display:none}
.tg-v145-template-section details>summary:before{content:'▸';margin-right:5px}
.tg-v145-template-section details[open]>summary:before{content:'▾'}
.tg-v145-template-section summary span{color:var(--muted,#b5b6bc);font-size:.8rem}
.tg-v145-template-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:17px 0 0}
.tg-v145-template-card{padding:13px 15px;border-radius:12px;border:1px solid var(--line,#5e503d);background:var(--surface2,#202a39);display:grid;gap:9px;min-width:0}
.tg-v145-template-card small{display:block;font-size:.77rem;color:var(--muted,#c0b8ac);margin-top:3px}
.tg-v145-template-card p{white-space:pre-wrap;margin:7px 0 0;line-height:1.55;font-size:.85rem;max-height:85px;overflow:auto;overflow-wrap:anywhere}
.tg-v145-actions{display:flex;align-items:center;flex-wrap:wrap;gap:8px}
.tg-v145-actions button{font-size:.82rem}
.tg-v145-template-form{max-width:780px;padding:15px;margin:18px 0 8px;border:1px dashed var(--line,#66543d);border-radius:12px}
.tg-v145-notice-list{display:grid;gap:8px}
.tg-v145-notice{width:100%;text-align:left;cursor:pointer;padding:12px 14px;color:var(--text,var(--white,#f3ecdf));background:var(--surface2,#1d2838);border:1px solid var(--gold,#e8bd78);border-radius:10px;font:inherit;display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.tg-v145-notice span{color:var(--gold,#e8bd78);font-size:.88rem;font-weight:700}
.tg-v145-nav-notice{margin-left:6px;display:inline-flex;min-width:19px;height:19px;align-items:center;justify-content:center;padding:0 4px;border-radius:99px;font-size:11px!important;line-height:1;background:#b74c48;color:white!important;font-weight:800}
.tg-v145-nav-notice[hidden]{display:none!important}
@media(max-width:800px){.tg-v145-filters{grid-template-columns:1fr 1fr}.tg-v145-filters .tg-v145-inline{grid-column:1/-1}.tg-v145-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:520px){.tg-v145-filters{grid-template-columns:1fr}.tg-v145-filters .tg-v145-inline{grid-column:auto}.tg-v145-ticket-controls{display:grid}.tg-v145-ticket-controls>label{min-width:0}.tg-v145-ticket-controls button{width:100%}.tg-v145-template-list{grid-template-columns:1fr}}